Every once in a while I come across a company who is serious about customer service. It doesn’t happen very often, but this morning when I got into the office, I had an email from JobFox’s VP of Sales & Client Services. The email was dated on Saturday, which was the same day I believe I had my sign-up issue. Oddly enough, she didn’t reference my helpdesk ticket, she was actually contacting me with regards to my Review of JobFox which I posted on Saturday as well. Pretty impressive.
So before 9am today (Monday) I received an email from customer service and by 3pm I had the issue resolved. I can’t tell you the last time that happened.
Now that I have a completed profile, I come to find out that there are no jobs that are a good match for me in my area. This doesn’t surprise me because I’m a good 90 minutes from Philadelphia and Baltimore, which typically have the types of jobs that would appeal to me in large companies. So I ended up playing around with the location radius feature and it pulled up some relevant jobs. Again, I think it outperformed Climber’s matching service.
A quick thanks to the JobFox team for a job well done. I’m told that I might get some information on a new release coming up so I’ll be glad to share this information when it becomes available. As always — stay tuned…
About.com just announced the top ten most useful job sites:
http://jobsearch.about.com/od/joblistings/tp/jobbanks.htm
Jobfox is listed here too.
I am really glad that you had such good luck with Jobfox. I did not. The matches weren’t as precise as I expected (based on the marketing) and it took so long to fill out my profile. Then I got some companies look at my profile which was marked “interested” but I never heard from any of them. Plus, there was only 1 job that was over an 8.0. All the others were 7.7 and under (as it is on your screen picture of Jobfox matches). The job comparison is very confusing.
The customer service people were very friendly and knowledgeable.